Supporting remote workers and ensuring organizations’ information systems to continue functioning under challenging circumstances:
Responsibilities of the CIO
Traditional IT management is the core area like managing legacy infrastructure, security and core enterprise. Apart from this CIOs should take care of digital ideation and delivery i.e. identify, test and scale the most promising digital business ideas within the budget available.
To take part in the technology initiatives like digital transformation, IoT and similar platforms, CIOs should concentrate on integration of various technologies also. CIO has to work with business leaders to shape the organization’s approach to digital business transformation and build the digital skills of leaders.
Key priorities for 2021
Supporting the remote workers will still be the top priority for this year and to ensure that our organizations’ information systems should be able to continue functioning under a challenging set of circumstances. Implementing new-age technologies such as robotic process automation, artificial intelligence (AI) to drive automation and deliver superior customer experience.
Maintaining privacy and increasing focus on cybersecurity is going to be a high priority for every company. Finding the right person to take care of the rapid growth and change in emerging technologies, and keeping top IT talent is a challenge.
Adopting Work-From Anywhere
To provide IT support in terms of hardware and software, including connectivity is a big task. We have defined who are eligible to work from home and based on that we have established an approval process. We have to set regular working hours also for WFH employees. We created attendance and availability standards. Streamline communications channels and maintaining security standards, also an important task.
Redesigning IT & Security strategy
While for most of the workers these days, a computer and the internet are not enough for them to perform their work. Collaborative communication tools such as Microsoft Teams, Google meet and Zoom (for live chat, screen sharing, calling, video conferencing etc.) were enabled for productive communication and collaboration.
We employed Virtual Private Networks (VPNs) to ensure proper cybersecurity. We have strengthened the anti-virus software.
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