“We are running through a digital transformation since 2017 and still going on”
By MYBRANDBOOK
Bibhas Sen Choudhuri
AGM IT - Neotia Healthcare Initiative
Responsibilities of the CIO
As nowadays CIOs / CTOs are directly involved in organizational growth map, technology adoption is part of this growth. Now CIOs / CTOs are required to plan and prioritize the technology upgradation as per their current operational process and business needs. In healthcare we are required to plan the upgradation in such a way that commercial for the implementation does not affect the service cost and it should not get passed to the receivers.
Key priorities for 2021
Nowadays CIO / CTO are becoming a part of organizational financial and revenue roadmap. In healthcare industries after clinical service, next priority is IT services, where 30% patient satisfaction depends on IT services. We are running through a digital transformation since 2017 and still going on, some of our major priorities in 2021 are:
● Implementation of next generation Firewall for high data security. Already implemented in one of our hospitals, implementation in another two hospitals is in process.
● Network Audit and Endpoint Security Implementation.
● Paperless and contact less IT services, starting from Registration, Billing, Investigation Reporting, Discharge Process, Billing and Insurance Claim. Most of the implementation is completed and some of them are in the pipeline.
● 15 community clinics in rural areas of entire West Bengal will have full IT services connected to the central database.
Adopting Work-From Anywhere
We are very lucky that we work in healthcare industry and involve in direct service, where “work from home”, “work from anywhere” does not applicable, we have worked 100% onsite during the pandemic situation and extra hours than normal situation sometime without weekly leave to serve the humanity during the tough time.
Redesigning IT & Security strategy
As mentioned above, that we have started our digital transformation journey in 2017, in this journey so far we have covered social media, cloud computing, smartphone technology, artificial intelligence, there was some gap in data security related concern which we have taken up this year and going forward, we have planned to have a half yearly base network, data security and licensing audit so that we can take necessary action on the gap (if any).
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