The new normal indicates a hybrid approach for general and administrative functions of an organization
By MYBRANDBOOK
Dr. Sindhu Bhaskar
Co-Chairman & Founder - EST Global Inc.
Key priorities for 2021
Covid 19 has shown the proximity of human beings deathly for each other. It has badly shocked the labour-intensive manufacturing industries. Flight of migrant labour created extreme shortage of workforce. The working people had to be following the social distancing norms in factories. These two issues mocked our so-called automation plans of our industries. Digitization on the back burner, rickety automation budget, meagre utilization of funds, half-zealous CIO/CTO and a non-responsive management got the rudest shock with the pandemic. The socialistic labour battle-cry has also been shaken to its roots.
We see a mad rush for digital adoption taking a quantum leap at both the organizational and industry levels, most notably, filling gaps for technology talent during the crisis, the use of more advanced technologies, and speed in experimenting and innovating. Digital is having its big moment and the effort should be digitization and robotization of the dangerous and unhealthy processes and 2021 should witness the completion of this effort.
Adopting Work-From Anywhere
According to a survey in June 2020, 47% of business leaders said they intended to allow employees to work remotely full-time even as it becomes possible to return to the workplace; 82% intended to permit remote working at least some of the time. The guiding norm was WFH – work from home or anywhere but from the office and it was the new normal. The New Normal is suggestive of a hybrid approach for general and administrative functions, categorizing them into four types with varying needs for interaction. Office versus home and staff interaction level distinguish the hybrid approach. It includes teams that work mostly remotely but come together for periods of intense collaboration, or hub-and-spoke systems where remote workers can come into satellite or co-working spaces as desired. The on-site approach changes to an off-site and on-site mix due to the nature of the job.
Redesigning IT & Security strategy
Digitization of working patterns has been accelerated by the COVID-19 pandemic and switching to telework brings permanent effects on everyday life. It increases vulnerabilities to cyberattacks. Connected objects are often shipped to the consumer with known vulnerabilities, which further increases the attack-surface for malicious cyber activities. Increasingly digitized and connected also means that cyberattacks can have far greater impact on industries and ecosystems than ever before. The BFSI sector must use the latest cybersecurity architecture stacks, innovations and advanced threat-monitoring mechanisms and stringent tools real-time and experience-driven simulation programs. An ever-vigilant CTOs and Risk Officers can ensure reduced incidences.
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