Reasons behind Contact Centres are moving to the Cloud in 2020
In the world of contact centres, a cloud telephony system is the best manager one can have. And it’s no dark secret that India is one of the greatest markets for contact centres and Internet-based communications. Despite affordable data, often unlimited, pool of hardworking human resources, there is the lack of a large-scale global outlook that allows companies to stay ahead of the curve, make the businesses struggle despite of the combo....